picture

FAQ

General Questions

Q. What is e-learning?
A. E-learning is an effective, Internet-based training solution offered by AvsecSchool to security employees worldwide.The online courses are perfect for training in the workplace or other remote locations. A range of learning methods is engaged using multimedia to stimulate interest, increase the speed of learning and achieve the highest level of retention. Avsecschool aims to create an online environment in which trainees from around the world are continually challenged and inspired to achieve their full potential.

Q.Are the courses suitable for employees who are not specifically security staff?
A. The courses are recommended to all personnel who have security responsibilities both in a specifically security orientated role and those who are responsible for general safety in a workplace.

Q.Will there be more courses available in the future?
A. Over the coming year Avsecschool will increase course subjects to include an even greater range of security topics. The site will continue to harness web-based technologies to enrich the learning experience.

Q. Who established AvsecSchool?
A. AvsecSchool was established by Renful Systems, a world-leader in the provision of security training and simulation technologies. Renful Systems is headquartered in London, UK.

Q.When will lessons take place?
A. There are no lesson times. You can log onto the course whenever it is convenient for you. Moreover, you can train at your own pace, and enhancing the learning experience.

Q.Do I need to be technically minded to use your web-based courses?
A. Course interfaces are designed with consideration to users who may have little or no experience of using computers and are fully instructional. Additionally each programme is assigned a tutor, who may be contacted by email and will respond within 24 hours.

Q. Will my registration and enrolment information be secure and private?
A. Your privacy is of utmost important to us. AVSEC School strives to take all available measures to ensure client privacy.

No payment details are ever stored or processed through the web. We recognise the importance of protecting your personal information.

We collect and retain information about you to communicate with you, to process your requests for courses, and to inform you about other courses that may be of interest to you. We do not share this type of information with any other organisations.

We restrict access to personal information about you to only those employees who need to know that information to provide services to you.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, password and managerial procedures to safeguard and secure the information. These procedures are robustly enforced.

Q. Will I receive a certificate?
A.Yes, a Security Training Operations Programme (S.T.O.P.) Certificate of accomplishment is awarded to every participant who successfully completes a course and passes a final assessment test.

Troubles Shooting

Q. If I cannot access the course, who can I speak to?
A. If it is during the opening hours of our training centre (usually GMT 09.00hrs to 17.30hrs Mondays to Friday, the centre staff will assist you. If it is outside these hours you can use AVSEC School e-mail helpline.

Purchasing

Q. If I am not satisfied, can I claim a refund?
A. AVSEC School refunds policy is explained in our Terms and Conditions. If you have started the course, you are not entitled to any refund. If you have enrolled but not started the course, you can claim a refund in the first seven days. AVSEC School does not give partial refunds.

Compatibility

Q. What equipment do I need?
A. You can access the courses on a Mac or PC from any Internet-connected computer (with a sound card for audio content), anywhere in the world.

Q. Will I need to buy and learn to use complicated software?
A.The courses are completely web-based, so there is no additional software that you need to buy. If your computer does not have flash player installed on it, just follow the links section to download this software for free.

Q. Which Flash Player versions does your system requires?
A. Adobe Flash Player 6+